“A pretty impressive experience. Our gas furnace decided to kick the bucket and Aaron came out and quickly determined the issue. He went through the pros and cons of repair vs replacement and didn't try to push one way or the other. I requested an evaluation and quote for a new system and Shawn came out for a thorough run-through. He listened to my needs and presented the options available without pressure. I could see the benefit of a new unit and he was able to get it scheduled for just 2 days later.

The installation was completed timely by Chase and Eric, both of whom were very professional, efficient, and courteous. The area was left cleaner than when they found it.

Shawn followed up later with a site visit to ensure we were happy with the system and to answer any questions.

I've used Serenity for servicing my heating equipment for several years and have always appreciated their fast troubleshooting and personable interactions. All visits are preceded by a text with the technicians name and picture so you'll know that the person at your doorstep is who they say they are. Paula's friendliness and concern on the phone is always appreciated as well.

Serenity has certainly earned my business and trust. A+”