Archives: Reviews

Furnaces Repair in Lakewood, WA, 98439

“We had a great experience with Serenity Air. I've had to call a few times the past couple weeks and the gals who answer the phone are always happy. The gentleman who came to fix my furnace was polite and seemed like he really knew what he was doing. I appreciate a company that takes the time to answer all the questions that I have without making me feel like I'm wasting their time. We'll continue to use Serenity for our future needs. Thanks everyone.”

– R J.

AC Maintenance in Puyallup, WA, 98374

“Bill Taylor did a maintenance service on our air conditioner. He explained that the efficiency must fall within a range and that ours does. He spent time checking on several aspects like the fluid. He also spent time cleaning the inside. He left a check list that he filled out. He was very thorough and knowledgeable. I have had good service from every technician at SerenityAir.”

– Carolyn Y.

Indoor air quality Maintenance in Sumner, WA, 98390

“I don't have a Google account to leave a review there, but Aaron does an excellent job👍🏻”

– Cary K.

Furnaces Installation in Bonney Lake, WA, 98391-8087

“A pretty impressive experience. Our gas furnace decided to kick the bucket and Aaron came out and quickly determined the issue. He went through the pros and cons of repair vs replacement and didn't try to push one way or the other. I requested an evaluation and quote for a new system and Shawn came out for a thorough run-through. He listened to my needs and presented the options available without pressure. I could see the benefit of a new unit and he was able to get it scheduled for just 2 days later.

The installation was completed timely by Chase and Eric, both of whom were very professional, efficient, and courteous. The area was left cleaner than when they found it.

Shawn followed up later with a site visit to ensure we were happy with the system and to answer any questions.

I've used Serenity for servicing my heating equipment for several years and have always appreciated their fast troubleshooting and personable interactions. All visits are preceded by a text with the technicians name and picture so you'll know that the person at your doorstep is who they say they are. Paula's friendliness and concern on the phone is always appreciated as well.

Serenity has certainly earned my business and trust. A+”

– Todd S.

Furnaces Installation in Puyallup, WA, 98371

“Serenity Air completely replaced our heating and cooling system with a Trane heat pump and furnace. They were always prompt. Great communication before and after. And best of all…what a wonderful bunch of folks to work with! Shawn, Austin, Amber, Chase, Paula and the gang were just a delight to work with. A huge THANK YOU to Serenity! A World Class company.”

– Thomas G.

Furnaces Maintenance in Puyallup, WA, 98374

“Excellent service providers . Aaron and Samuel were knowledgeable, respectful and polite. They completed the job in a timely manner and answered my questions and concerns.”

– Teddy D.

AC Maintenance in Sumner, WA, 98390

“Serenity Air was awesome! Our service tech, Aaron, was knowledgeable, professional and friendly. He answered every question that we had and gave us the confidence to proceed with our purchase. Highly-qualified, and Highly-recommend this company!”

– R M.

Furnace Installation in Sumner, WA, 98002

“The service from Serenity Air is always outstanding, from the helpful office staff to the consultants who check in in person after any installation. I have purchased an AC unit and a furnace from Serenity and have been most impressed with every aspect of their service and dedication to excellence in their products, installations, and support of their customers. I am an entirely happy customer and will continue to call upon them for any product or service needs.”

– Dawn K.

Air Conditioner Installation in Puyallup, WA 98374

John was great to work with. He took the time to provide comprehensive information about my system so I can make an informed decision on path forward. Friendly, knowledgeable and trustworthy.

– Josh L.

Indoor Air Quality Maintenance in Puyallup, WA 98371

A great team to work with.

– Lisa S.

Gas Furnace Repair in Bonney Lake, WA 98391

“Excellent service. Appreciate the reminders and phone call for time of arrival. The repair was made quickly and efficiently. I would use this company again and recommend to family and friends.”

– Cindy D.

Gas Furnace Maintenance in Puyallup, WA 98371

“Bill was great at doing a thorough job, and explaining to us good practices to keep our unit running well. He answered all of our questions, and was patient as we thought through options. We are grateful for his service!”

– John A.

Heat Pump Maintenance in Puyallup, WA, 98580

“As always Serenity Air has been consistent with providing excellent service and maintenance. Consistency is the key word here. The goal of once again reaching the level of service that defines the “best in the business” has been obtained. Thank you!

– Jeffery H.

Air Conditioner Repair in Puyallup, WA 98371

It was a great experience starting with Drew and his no pressure approach to giving us the info we needed to assess our options for AC and heat replacement. The crew was great showed up on time and where very professional and did a great job!! Nice and clean.

– Jon P.

Boiler Maintenance in Tacoma, WA 98412

The contractor was on time, courteous and well prepared. Qualities I would like in all contractors.

– Alex D.

Gas Furnace Installation in Sumner, WA 98352

Hands down the best in the business! These guys are amazing, I had my furnace go out in my house and they were on the ball to come assess it right away and tell me what needed to be done. 2 younger gentlemen game to fix it and they were fast, thorough, and so polite! They seem to love what they do and that’s awesome to see in a company. I also love the ladies that work the office portion, especially how they call you afterward to check up on you and make sure everything is going well. I don’t come across that often, it’s a great feeling to see how personable they are. I will recommend these guys to everyone!

– Ally S.